How to Address Product Complaints on Amazon as an Amazon Seller

amazon sellers customer service

We are all aware of how excellent Amazon’s customer service is. They are always there for their customers. But if you are a seller things may be different. Do you have access to the same customer assistance, though, if you’re a seller? Do you know how to contact Amazon Seller Support if you run into issues with your sales? If you do not know How to contact amazon sellers customer service this article is for you. So, here let’s know How to contact amazon sellers customer service.

What is Amazon Seller Support?

Amazon sellers customer service is a tool that gives sellers the chance to ask inquiries concerning procedures inside the overall Amazon framework. Everything is covered on the portal, including setting up accounts and resolving orders and returns. There are a few support options available, and each one can help the seller, regardless of whether he has a Pro Merchant Account or a basic Seller Account.

The objective of the seller support staff is to interact with Amazon sellers, respond to their questions, and help them with problems. So, the seller support team can assist you if you run into problems with your Amazon Seller Central account, brand, or product.

What’s the Best Way to Resolve Issues with an Amazon Seller Support?

There isn’t a direct way to contact the Amazon seller support team by phone; instead, you must follow the procedures outlined above. Moreover, there is no email address you can use to contact them unless you follow the procedures indicated above and give your own contact information. Moreover, there is no way to communicate with the Amazon support staff.

As there is no phone number for Amazon seller help, using the procedures outlined above is the simplest way to get in touch with Amazon seller support. However, there may be occasions when you are unable to reach Seller Help through the dashboard of your Amazon Seller Central account. If this occurs, there is a different option to contact Amazon seller assistance except by calling the number.

Is there any Amazon Seller Support Contact Number?

Google will swiftly and conveniently display a phone number if you search for “Amazon customer service” on its search engine. Unfortunately, seller support is not like that. There is no contact information for Amazon Seller Support for reasons that are better left to their higher-ups.

It’s possible that Amazon decided to abandon this plan because they believed it was ineffective to handle complex problems over the phone. Yet even without a phone number, you may still get in touch with Amazon seller assistance by using your seller central account.

How to Contact Amazon Seller Support

It is completely understandable if you get lost because this technique is not one that many manuals cover. You can still contact Amazon for assistance even if you don’t have access to an Amazon seller support phone number. To assist you, we have provided a step-by-step manual below that will show you how to contact the seller support staff. So, see below how to contact amazon sellers customer service.

  • Log in to your Amazon Seller Central account first.
  • After logging in, select “Help” from the menu on the top-right of the screen.
  • Go down to the “Need More Help” text on the Help page for your Amazon Seller Central account. the “Get More Assistance” button that is located beneath it.
  • After clicking the button, you will be taken to a page with the options listed below.
  • If you have queries or problems with selling or listing on Amazon, you should choose this option.
  • If you have queries or concerns regarding sponsored goods, sponsored brands, or sponsored stores, you ought to choose this option.
  • You will be taken to another page after choosing the suitable choice. A search bar and a list of frequently asked questions with hyperlinks can be found here.
  • Review the questions and choose the one that most closely fits the problem you are currently experiencing. If none appear, enter your problem or query in the search box and press Enter.
  • Choose the “Other Problems” option on the left side of the page if the search returns no results that are pertinent.
  • After selecting this choice, a page with contact information for the seller’s support will be displayed. Choose your desired language from a drop-down selection as the first step. The reason you are contacting seller support must be stated in the field that follows. Now describe your problem or query in great detail.
  • You can choose your preferred form of communication from Email, Phone, or Chat at the bottom of the page.
  • Email: If you’d like to communicate via email, you can do so by entering your concern at the email address that was used to create your account. Usually, a response comes from their support staff within a day.
  • Phone: To call instead of text, enter your phone number and choose your nation from the drop-down option. You can also check the option that says, “This issue is urgent and requires quick attention,” if your problem is urgent. Then select “Call Me Now” from the menu. An Amazon Seller Support Associate will get in touch with you soon to help resolve your problem.


As an Amazon seller, you inevitably run into problems. However, to avoid any problems, you should always try to abide by Amazon’s rules and regulations. In the event that something goes wrong, you can still appeal and obtain support to resolve your issue.

The Amazon seller support team can manage and troubleshoot a wide range of issues, but they can’t solve every one of them. They can only carry out a limited number of specific jobs. And to make matters worse, there is no active phone number for Amazon seller help. It can be difficult to predict which issues they are capable of handling. We’ll thus highlight a few of the issues that the support team can help Amazon sellers with in order to aid you.


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